What is Mystery Shopping

In today’s hyper-competitive economy, focusing on the customer experience delivers profitable results. Average and even sporadic good experiences just won’t do. Measuring your customer experience with our expert mystery shopping services will empower you to succeed. IF YOU DO NOT MEASURE IT YOU CANNOT MANAGE IT.

Mystery shopping services are a process where a specially qualified agent, acting on behalf of All-Star Customer Service and at your request, covertly audits your business and employees based on criteria specifically designed to meet your needs and identify your business's special issues. That agent then writes a complete and detailed report of his/her experience at your business.

Mystery shopping done by most of the other companies does not work and will waste your money. Why? Because they think in terms delivering to you a “shop” - not in terms of transforming employee behavior. The way we measure and report your customer’s experience, empowers you to deliver results.

We use our real corporate expertise to setup the mystery shopping service to not only report results but also to deliver results.

Other companies just want to hand you mystery shopping data – and you are stuck with what to do. We give you transformation expertise and tools. We also guarantee the quality of our mystery shopping services. ASCS provides a powerful online reporting system to detail the strengths and opportunities for improvement, reported by our mystery shopping services. A paid mystery shopper who is trained and paid to perform a specific scenario and then write OBJECTIVELY in detail about the customer experience is your best solution.

Shopping Programs