Did you know 80% of customers make the decision to do business with a company based on the way the telephone is answered? Our qualified shoppers telephone in posing as customers. After performing the customized telephone mystery shop, they are guided through an evaluation using your customized report regarding telephone skills, selling skills, customer service, policy compliance, product knowledge, etc. We give you an actual recording of telephone mystery shop with the report PLUS the online report – so you get results. We have expertise providing telephone mystery shops for call centers and individual locations. We will save you time and deliver results with our telephone mystery shopping service.
