Improve Experiences

Customer experiences directly impact your profits. All the money you spend on marketing, hiring, and training are marginalized if you do not measure what you want to manage. We have seen outstanding training programs marginalized because there was no measurement of employee performance. What happens when a teacher does not test...some of the students do not commit to practice what is expected. Also, by measuring employee performance, you get the opportunity to celebrate successes and that creates positive emotions to energize your team.